1. What do I do when I receive the shipment from trucking company?

Q: What do I do when I receive the shipment from trucking company?

When receiving shipments via truck, it is important to understand and accept the obligations of being a receiver of freight. To make the delivery go smoothly, follow the below guidelines:

Before signing the carrier’s delivery receipt:

  1. Count the number of cartons and verify the number being shipped from the receipt.
  2. Visually inspect the physical condition of the cartons for any rips, tears, punctures, crushed corners, etc. You must notate these discrepancies on the delivery receipt before you sign and accept the shipment. Failure to do so will imply you have received the shipment in good condition, by which you have accepted complete responsibility and liability for the contents.
  3. Due to the pandemic, many freight companies have started implementing what they refer to as “Contactless Delivery”. They will oftentimes reach out to you via email, phone call, or text, but in some instances, we have been informed that they’ve just dropped off the package as other small parcel couriers would. Should your delivery fall into this category, please inspect the part immediately for damage and reach out to the freight company directly, and then to us within the same day. Please also take pictures of the damages to the product and any other damages/flaws to the box. Failure to notify the freight company the same day will waive your right to claim insurance for any issues. When notifying the freight company of damage, please do not hinder your chances by saying anything more to them than the item is damaged. Any additional information you provide of how, why, or anything else regarding the damage may work against you. 
  4. If the cartons are heavily damaged, you have the option of refusing the delivery. Please write “Refused Due to Damage” on the receipt, then sign appropriately.

Please take the time to examine the condition of the cartons before signing and accepting the delivery. The shipper and the carrier cannot be held liable if the proper notations do not appear on the delivery receipt.