Receiving Instructions

IMPORTANT RECEIVING INSTRUCTIONS

At Vis Racing, we take great care to ensure that every part leaving our facility meets our high-quality standards. Each item is thoroughly inspected and carefully packed to minimize the risk of damage during transit. However, despite our best efforts, damages may occasionally occur during shipping.

Q: General Receiving Instruction

**IMPORTANT RECEIVING INSTRUCTION **

To ensure a smooth and successful delivery process, please follow these steps carefully when receiving your shipment:

Verify the Shipment: Before inspecting for damage, first count the number of pieces and confirm that all parts listed in your order have been received.
Inspect for Damage: Upon receiving your shipment, carefully inspect the outer packaging for any visible damage such as dents, punctures, or tears. If any damage is found, make sure to note it clearly on the delivery receipt by writing "Damaged."
Document the Damage: If you notice any damage, it's crucial to document it. Take photos of the damage and ensure that the delivery receipt includes a clear description. Always write "Damaged" on the receipt.
Refusing Damaged Shipments: If the box is severely damaged or compromised, we advise you to refuse the shipment. Clearly state "Damaged" as the reason for refusal on the delivery receipt, and make sure it's noted by the carrier.
Severe Damage: For shipments with significant damage, refuse the delivery outright and document the reason as "Damaged" on the receipt. Take pictures of both the damage and the delivery receipt.
Contactless Delivery: If your delivery is contactless, inspect the package as soon as you receive it. If damage is present, take photos immediately and report the issue to both us and the freight company on the same day. Claims may be denied if damage is not reported on the day of delivery.
Signature Confirmation: When accepting the delivery, sign the delivery receipt. If refusing due to damage, ensure the refusal and reason are properly noted and signed by the carrier.

Following these instructions will help us handle any issues efficiently.

Q: Contactless Delivery

As a result of the pandemic, many freight companies have introduced "Contactless Delivery" procedures. While some may notify you via email, phone call, or text, others may simply leave the package without prior communication, similar to small parcel couriers. If your delivery falls under this category and the shipping company doesn't require a signature or appointment for delivery, it's crucial to act swiftly. Notify both the shipping company and Vis Racing on the same day as delivery. Any delay in reporting damages may lead to the shipping company denying the damage claim. We urge you to inspect the item promptly for any damage and document it by taking pictures of both the product and any flaws or damages to the packaging. Failure to notify the freight company on the same day will forfeit your right to claim insurance for any potential issues.

Q: Crate Delivery

Inspect for Damage: Upon delivery, please take a moment to thoroughly inspect the crate for any visible signs of damage, such as dents, punctures, or tears. If you notice any damage, kindly make a note of it on the delivery receipt and clearly write "Damaged".
Document Damage: It is essential to document any observed damage to the crate or its contents. We highly recommend taking photographs of the damage if possible. Additionally, ensure that the delivery receipt is accurately annotated with descriptions of the damage.
Refusal of Damaged Shipment: Should you find the crate significantly damaged or compromised, we strongly advise refusing the shipment altogether. Please ensure that you clearly indicate the reason for refusal as "Damaged" on the delivery receipt provided by the carrier.
Severe Case: If your shipment contains severe cases, please exercise extra caution during inspection. In case of any visible damage to the crate housing, it is advisable to refuse the shipment outright and ensure that the damage is noted on the delivery receipt.
Contactless Delivery: Upon receiving your delivery, inspect the package immediately for any signs of damage. If any damage is observed, please report it to us within the same day of delivery. Failure to report damages on the same day may result in your claim being declined.
Signature Confirmation: Upon accepting the delivery, kindly provide your signature on the delivery receipt. However, if you choose to refuse the shipment due to damage, please ensure that the refusal is properly noted and signed accordingly.

Q: Driver Refuses For Inspection

If the delivery driver refuses to allow you to inspect the shipment upon delivery, follow these steps:

Step 1: Document the Refusal
Record that the driver refused inspection, noting the time, date, and any relevant details such as the driver’s name and the company they represent.
Step 2: Photograph the Package
Even if you can’t inspect the contents, take photos of the package or crate from multiple angles, focusing on any visible damage to the exterior packaging.
Step 3: Accept with Caution
If you choose to accept the shipment despite the refusal, write ‘Damage’ and ‘Driver Refused Inspection’ on the delivery receipt before signing. This documents that you were not allowed to inspect the goods.
Step 4: Inspect After Delivery
Once the driver leaves, inspect the shipment thoroughly. If you find any damage, document it with photos and immediately contact the shipping company and Vis Racing to report the issue.

By following these steps, you can protect your rights and ensure that any issues with the shipment are properly addressed. We greatly appreciate your attention to these instructions, as they are crucial for ensuring the safe receipt of your shipment.