Receiving Instructions
At Vis Racing, we meticulously ensure that every part leaving our facilities upholds our stringent quality standards. Each item undergoes a thorough inspection and is meticulously packed to minimize the risk of damage during transit. However, despite our meticulous efforts, damages may occasionally occur during shipping.
Before conducting a detailed inspection for damages, we advise our customers to first count the pieces and verify that they have received all parts listed in their order. It's essential to have a clear understanding of the damage insurance policy associated with freight shipping to protect your purchase effectively. While damage insurance is included for shipping to your door, it's imperative to understand that once you accept and sign for the package, you waive liability for damages.
To safeguard your interests, we strongly recommend conducting a comprehensive inspection of the product upon delivery. Carefully unbox the item and thoroughly examine it for any signs of damage, flaws, or defects before accepting it. Should any issues be identified, we advise refusing the shipment and promptly signing "DAMAGED" on the shipping receipt.
In cases where the shipping company doesn't require a signature or appointment for delivery and your parts arrive damaged, swift action is crucial. Notify both the shipping company and Vis Racing on the same day as delivery. Any delay in reporting damages may result in the shipping company denying the damage claim.
To initiate a damage claim, promptly contact the shipping company using the provided contact information and report the damages. Make sure to document the details of your conversation and the person you speak to. Failure to report damages promptly may result in the denial of the claim.
To expedite the claim process, retain all packaging materials and take detailed photographs of both the damaged item and its packaging from multiple angles. Additionally, if the packaging itself is damaged, capture close-up images to document any tears, dents, or other issues.
By adhering to these guidelines and promptly reporting any damages, we can collaborate effectively to address any concerns and ensure a seamless resolution process. We appreciate your cooperation and understanding in this matter.
Q: Contactless Delivery
As a result of the pandemic, many freight companies have introduced "Contactless Delivery" procedures. While some may notify you via email, phone call, or text, others may simply leave the package without prior communication, similar to small parcel couriers. If your delivery falls under this category and the shipping company doesn't require a signature or appointment for delivery, it's crucial to act swiftly. Notify both the shipping company and Vis Racing on the same day as delivery. Any delay in reporting damages may lead to the shipping company denying the damage claim. We urge you to inspect the item promptly for any damage and document it by taking pictures of both the product and any flaws or damages to the packaging. Failure to notify the freight company on the same day will forfeit your right to claim insurance for any potential issues.
Q: Crate Delivery
- Inspect for Damage: Upon delivery, please take a moment to thoroughly inspect the crate for any visible signs of damage, such as dents, punctures, or tears. If you notice any damage, kindly make a note of it on the delivery receipt and clearly write "Damaged".
- Document Damage: It is essential to document any observed damage to the crate or its contents. We highly recommend taking photographs of the damage if possible. Additionally, ensure that the delivery receipt is accurately annotated with descriptions of the damage.
- Refusal of Damaged Shipment: Should you find the crate significantly damaged or compromised, we strongly advise refusing the shipment altogether. Please ensure that you clearly indicate the reason for refusal as "Damaged" on the delivery receipt provided by the carrier.
- Severe Case: If your shipment contains severe cases, please exercise extra caution during inspection. In case of any visible damage to the crate housing, it is advisable to refuse the shipment outright and ensure that the damage is noted on the delivery receipt.
- Contactless Delivery: Upon receiving your delivery, inspect the package immediately for any signs of damage. If any damage is observed, please report it to us within the same day of delivery. Failure to report damages on the same day may result in your claim being declined.
- Signature Confirmation: Upon accepting the delivery, kindly provide your signature on the delivery receipt. However, if you choose to refuse the shipment due to damage, please ensure that the refusal is properly noted and signed accordingly.