Receiving Instructions
At Vis Racing, we meticulously ensure that every part leaving our facilities upholds our stringent quality standards. Each item undergoes a thorough inspection and is meticulously packed to minimize the risk of damage during transit. However, despite our meticulous efforts, damages may occasionally occur during shipping.
Before conducting a detailed inspection for damages, we advise our customers to first count the pieces and verify that they have received all parts listed in their order. It's essential to have a clear understanding of the damage insurance policy associated with freight shipping to protect your purchase effectively. While damage insurance is included for shipping to your door, it's imperative to understand that once you accept and sign for the package, you waive liability for damages.
Inspect for Damage: When you receive your shipment, please take a moment to thoroughly inspect the box for any visible signs of damage, such as dents, punctures, or tears. If you notice any damage, kindly make a note of it on the delivery receipt and clearly write "Damaged". Document Damage: It is essential to document any observed damage to the box or its contents. We highly recommend taking photographs of the damage if possible. Additionally, ensure that the delivery receipt is accurately annotated with descriptions of the damage. Please write “Damaged” on the receipt.
Refusal of Damaged Shipment: Should you find the box significantly damaged or compromised, we strongly advise refusing the shipment altogether. Please ensure that you clearly indicate the reason for refusal as "Damaged" on the delivery receipt provided by the carrier. Severe Case: If the box contains severely damaged items, please exercise extra caution during inspection. In case of any visible damage to the box, it is advisable to refuse the shipment outright and ensure that the damage is noted on the delivery receipt. Please also take a picture of the receipt.
Rejecting Damaged Goods: If the box's damage is severe, you should refuse the delivery. On the delivery receipt, make sure to state "Damaged" as the reason for your refusal. Please take pictures of the damage and the receipt.
Contactless Delivery: In case of contactless delivery, upon receiving your box, inspect it immediately for any signs of damage. If any damage is observed, please take photos of the damage and report it to us and to the freight company within the same day of delivery. Failure to report damages on the same day may result in your claim being declined.
Signature Confirmation: Upon accepting the delivery, kindly provide your signature on the delivery receipt. However, if you choose to refuse the shipment due to damage, please ensure that the refusal is properly noted and signed accordingly.We greatly appreciate your attention to these instructions, as they are crucial for ensuring the safe receipt of your shipment.
Q: Contactless Delivery
As a result of the pandemic, many freight companies have introduced "Contactless Delivery" procedures. While some may notify you via email, phone call, or text, others may simply leave the package without prior communication, similar to small parcel couriers. If your delivery falls under this category and the shipping company doesn't require a signature or appointment for delivery, it's crucial to act swiftly. Notify both the shipping company and Vis Racing on the same day as delivery. Any delay in reporting damages may lead to the shipping company denying the damage claim. We urge you to inspect the item promptly for any damage and document it by taking pictures of both the product and any flaws or damages to the packaging. Failure to notify the freight company on the same day will forfeit your right to claim insurance for any potential issues.
Q: General Receiving Instruction
**IMPORTANT RECEIVING INSTRUCTION **
Inspect for Damage: When you receive your shipment, please take a moment to thoroughly inspect the box for any visible signs of damage, such as dents, punctures, or tears. If you notice any damage, kindly make a note of it on the delivery receipt and clearly write "Damaged".
Document Damage: It is essential to document any observed damage to the box or its contents. We highly recommend taking photographs of the damage if possible. Additionally, ensure that the delivery receipt is accurately annotated with descriptions of the damage. Please write “Damaged” on the receipt.
Refusal of Damaged Shipment: Should you find the box significantly damaged or compromised, we strongly advise refusing the shipment altogether. Please ensure that you clearly indicate the reason for refusal as "Damaged" on the delivery receipt provided by the carrier.
Severe Case: If the box contains severely damaged items, please exercise extra caution during inspection. In case of any visible damage to the box, it is advisable to refuse the shipment outright and ensure that the damage is noted on the delivery receipt. Please also take a picture of the receipt.
Rejecting Damaged Goods: If the box's damage is severe, you should refuse the delivery. On the delivery receipt, make sure to state "Damaged" as the reason for your refusal. Please take pictures of the damage and the receipt.
Contactless Delivery: In case of contactless delivery, upon receiving your box, inspect it immediately for any signs of damage. If any damage is observed, please take photos of the damage and report it to us and to the freight company within the same day of delivery. Failure to report damages on the same day may result in your claim being declined.
Signature Confirmation: Upon accepting the delivery, kindly provide your signature on the delivery receipt. However, if you choose to refuse the shipment due to damage, please ensure that the refusal is properly noted and signed accordingly.
We greatly appreciate your attention to these instructions, as they are crucial for ensuring the safe receipt of your shipment.
Q: Crate Delivery
- Inspect for Damage: Upon delivery, please take a moment to thoroughly inspect the crate for any visible signs of damage, such as dents, punctures, or tears. If you notice any damage, kindly make a note of it on the delivery receipt and clearly write "Damaged".
- Document Damage: It is essential to document any observed damage to the crate or its contents. We highly recommend taking photographs of the damage if possible. Additionally, ensure that the delivery receipt is accurately annotated with descriptions of the damage.
- Refusal of Damaged Shipment: Should you find the crate significantly damaged or compromised, we strongly advise refusing the shipment altogether. Please ensure that you clearly indicate the reason for refusal as "Damaged" on the delivery receipt provided by the carrier.
- Severe Case: If your shipment contains severe cases, please exercise extra caution during inspection. In case of any visible damage to the crate housing, it is advisable to refuse the shipment outright and ensure that the damage is noted on the delivery receipt.
- Contactless Delivery: Upon receiving your delivery, inspect the package immediately for any signs of damage. If any damage is observed, please report it to us within the same day of delivery. Failure to report damages on the same day may result in your claim being declined.
- Signature Confirmation: Upon accepting the delivery, kindly provide your signature on the delivery receipt. However, if you choose to refuse the shipment due to damage, please ensure that the refusal is properly noted and signed accordingly.